Privacy Policy

Hive5 Plumbing & Drains (formerly R.E.S. Plumbing & Drain Services) takes the protection of your personal information seriously. This policy sets out what information we collect, how we use it, and the rights you have under Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws.

By using hive5plumbing.ca or providing us with your information, you accept the practices described below.

1. What We Collect

We may collect the following types of information:

Personal information you share with us, such as your name, phone number, email address, or postal address, when you:

• Fill out a form
• Book a service
• Leave a review or send us a message

Non-personal information, such as:

• Your IP address
• Browser type and device
• Pages you visit on our site
• What site or ad brought you here
• Cookies and similar tracking data

2. Purposes for Using Your Information

We use your information to:

• Book and manage plumbing services
• Follow up on questions or quotes
• Send appointment reminders or service updates
• Share promotions, offers, or updates (only if you've opted in)
• Improve our website and advertising

Under no circumstances do we sell, rent, or trade your personal information to third parties for their own marketing purposes.

3. Cookies and Website Tracking

We use cookies and similar tools to:

• Remember your preferences
• Track how people use the site (e.g. Google Analytics)
• Show ads across the web (e.g. Google Ads or Meta Pixel)

You can disable cookies in your browser at any time, but some parts of the site may not work properly without them.

4. Data Security Measures

We take your data seriously:

• Our site uses secure HTTPS encryption
• Access to your information is limited to staff who need it to do their jobs
• Sensitive information is encrypted when stored or transmitted

That said, no method of transmission over the internet is 100% secure, and while we do our best to protect your information, we cannot guarantee absolute security.

5. Disclosure to Third Parties

We only share your info with trusted partners who help us operate, such as booking tools, payment processors, or marketing platforms - never for their own marketing purposes.

We may also share information if required by law, or to protect our business, staff, or customers.

6. Data Retention

We keep personal information only as long as necessary to fulfill the purposes it was collected for - such as completing a service, maintaining service history for future appointments, or meeting legal and accounting requirements. When it's no longer needed, we take reasonable steps to securely delete or anonymize it.

7. Your Privacy Rights (PIPEDA)

You have the right to:

• Ask what personal information we hold about you
• Request corrections to your information
• Withdraw your consent at any time
• Ask us to stop using your info for marketing
• Request that we delete your information, subject to any legal obligations we may have to retain it

If you'd like to exercise any of these rights, please get in touch using the contact details below.

8. External Websites

Our website may contain links to third-party sites, including social media platforms and review sites. Once you leave our website, this policy no longer applies. Any information you share on those sites is governed by their own privacy policies, which we recommend reviewing before providing personal information.

9. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date. If we make material changes to how we treat your personal information, we'll notify you through a notice on our website's home page.

10. Questions or Concerns?

Hive5 Plumbing & Drains

‍165 Beatrice Way, Woodbridge, ON

Phone/Text: 647-535-5560 Email: info@hive5plumbing.ca Billing: billing@hive5plumbing.ca

Or visit our contact page. We're happy to help.

‍

‍

‍

‍